Support

We offer our customers a complete labelling service which starts from first contact. Rely on our unparalleled knowledge and experience before you even start your project, and rest assured we will be here to support you long after your machine has been commissioned.

Spare Parts

ALTech labelling machines are engineered to the highest possible standard, for industry best 24/7 accuracy, consistency and reliability in harsh industrial environments.

Even our most basic labelling heads are manufactured using high resistance alloys, designed in a modular expandable way, and incorporate features normally only found on premium machines, such as quick release fully metallised unwind & rewind reels, rather than easily broken plastic units.

However, as robust as our machines are, it is a fact with any machine that parts can wear, get damaged or very occasionally fail, so to ensure the absolute minimum of delay in the event of breakdown, we hold a comprehensive range of spares at our UK workshops, which can normally be despatched same day for orders received before 3pm.

Some parts, such as thermal print heads and drive belts, are actually classified as consumable parts, and so we often recommend to customers that they hold these on their own site. These will be identified in a critical spares list specific to the customer's machine supplied just after installation.

As a professional manufacturer, customers can take confidence in the fact that machine revisions are properly controlled, parts coded and relevant spare parts listed, meaning no matter the age of your machine, we should quickly and efficiently be able establish the parts you need and supply the correct part.